Product and service design consultant

I’m a product and service designer specialising in the intersection of digital and physical. My approach is analytical and creative, my view is that design is strategy.

I co-authored the book ‘Designing Connected Products’, am a co- founder of Rain Cloud and am a freelance design consultant.

current and recent activities

Design research with a knitwear technology startup
UX strategy with an IoT predictive analytics startup
Fintech market research for a new strategic design lab in Stockholm
Service design vision for a new mobile virtual network operator launching in 2016
Member of the program committee for the O’Reilly Design conference
Co-author of ‘Designing Connected Products’ (O’Reilly)
Co-founder of rain cloud
Mobile strategy & UX lead on digital transformation project for the Automobile Association
UX strategy and design for IoTAcademy.org at Superflux (Freelance)

what I do

Design strategy

I bring together technical feasibility, your capabilities, business viability and human insight to identify opportunities and help you make sure you design the right thing, before you set out to design the thing right.

Product & Service design

To me, design is about the sum total experience of your product or service. I work across UX, interaction design, industrial design and service design. The output and approach is always specific to the project.

Design research

Through methods like contextual inquiry, interviews or observation I can help you understand the needs of your customers and use emerging behaviours to inspire new ideas to improve your product or service.

Prototyping

I can help you prototype ideas quickly so you can evaluate them early, test them with customers or simply learn and improve through making.

Design sprints

A combination of all of the above can be done in a focussed, intensely collaborative short project to help you get to a prototype, understand a specific problem better or simply change your perspective.

Internet of Things

With my background in both industrial and digital design, and my experience with the particular challenges of IoT, I am uniquely placed to help you with problems and projects in the connected devices space.

Collaborators

I have a network of trusted collaborators that I can draw on if you require a team to tackle a larger problem or project.

clients and studios

talks and workshops

2016Interaction16 Conference, HelsinkiWorkshop
2015Royal College of Art, Design ProductsGuest lecture
2015Web Directions 2015, SydneyConference talk (See the slides)
2015IoT StockholmMeetup talk (See the slides)
2015O’Reilly SOLID 2015, San FranciscoWorkshop (See the slides)
2015O’Reilly Experience Design online conferenceConference talk
2015BLN IoT Forum 2015, CambridgeConference talk (See the slides)
2014Royal College of Art, Design ProductsGuest lecture
2013Digital Services World Congress 2013Conference talk (See the slides)
2013Digital Health Professionals NetworkConference talk (See the slides)
2012Ravensbourne CollegeGuest lecture

my background

I started my career at frog design in Germany, working on projects across Industrial Design and Design Research. I hold a first class honours degree in Product Design from Ravensbourne, London and my speculative design work has been awarded by the Royal Society of Arts.

For a year, I’ve worked at cutting-edge art collective rAndom International, creating interactive art for clients like Bloomberg, Wellcome Trust and the V&A London. I then joined Fjord, where I was involved in EU funded research into the Internet of Things, and worked in the business design team.

Since 2014 I work independently consulting directly with clients, working as a freelance designer and doing other projects such as co-authoring ‘Designing Connected Products’.

download my cv

Contact details

m@marcharlier.com
+44 7835 134308

Company details

Marcharlier Ltd.
Company No. 08801433
VAT No. 180843500
Registered in England and Wales

Copyright Martin Charlier
All rights reserved.